Because of the digital nature of our products, they cannot be returned. There are no refunds on full products purchased. If you encounter a problem with your data, please contact us and we will try to resolve the problem.
If we are unable to resolve the problem, we will, however, offer a refund policy on parts of our data. This includes the mailing address in its entirety, phone number and email address included, all of which is found in the general contact information. To be eligible for the refund policy on parts of our data, the customer must submit proof of a “hard bounce” in the phone number, email address, or mailing address within 30 days of purchase. A hard bounce means the phone number is disconnected, the email address didn’t exist, and the mailing address was returned due a non-existent mailbox.
After reviewing your proof and beginning an investigation, if found in your favor, we will calculate the amount to be refunded by considering the total number of leads sold, total number of data of each type that was considered defective, and total number of data of each type that was considered correct.